Contact Centre Operations Manager to £60k

This is a fresh perspective on a great opportunity. Our client prides themselves on Innovation and Personality. We are looking for someone confident in their own ability to help drive the services provide to a large financial services client.

There is a journey to go on that involves creating and delivering new channels of customer interaction through technology and improved operational capability. Voice, Web chat, Digital , social – all of the above. So you need to have been there and perhaps be seen as someone who has the capacity and the knowledge to know when to deploy as service , understand it’s impact and manage great customer experience.

With 300 FTE delivering these service you will have to manage – by example and from the front – both the commercials under which the service is structured, the clients expectations and the teams that help maintain the operational effectiveness of the site. This means Great negotiating skills, adaptivity, solid leadership and motivational qualities and a calm head.

If you think this role may be for you drop a note confidentially to fraserc@unifytalent.com

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