Team Manager – Clydebank – to £20k

The Business:

Our client is a rapidly expanding outsourcer who pride themselves on doing things differently. If you think you are innovative and driven then apply now!

The Role:

The Manager role is hands on; you will not be desk-bound but will be in the midst of your team on a daily basis. Your main focus will be the development and leadership of your team in achieving their results. Responsibilities include:

•Delivery of KPIs through effective management of your team

•Lead, motivate and develop a team of advisors

•Conduct monthly, quarterly and annual performance evaluations

•Monitor development performance and contribute to the achievement of team results

•Handle escalated customer interactions if required

•Analyse data to establish performance improvement areas

•Participate actively in recruitment activities

•Manage individual performance – absence or disciplinary issues as an example

•Support learning & development with training and ongoing development of your team

You:

To be successful in this role, you will showcase the following skills and experiences:

•Excellent communication skills in varying circumstances, tailored to your audience

•The ability to thrive in being involved with your team and are a hands on leader

•Have true respect and value of your team

•Understanding that developing others is vital to the success of your team and ultimately you

•Awareness that results are important to you and you will always work to deliver the best

•Professionalism, fairness and consistency at all times

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